Returns & Exchanges
We want you to be thrilled with your purchase but sometimes things don’t work out. Most items are eligible for returns and you can return an item that doesn’t meet expectations or if you've changed your mind. The return window is 14 calendar days after the receipt of the item and we will issue a refund for items in new condition, minus the shipping costs. Refunds will include the sales tax (if any) collected at time of purchase. Return shipping fees are the responsibility of the customer. Items that arrive damaged due to issues in transit will be exchanged for the same item on our site. NOTE: Most items are eligible for return but there are some common-sense exceptions, like beauty, food, perishables, burned candles, a product that you’ve used all of, or product listed as final sale items.
HOW DO I MAKE A RETURN?
For a speedy, smooth return, please email firstname.lastname@example.org. Our team is still small and customer emails inquiries will usually receive a response within 24 hours. There may be delays in this process during high volume times such as the winter holidays.
WHAT ARE THE RETURN SHIPPING COSTS?
If your order arrived damaged, defective or you received the wrong item, Just Jill will be responsible for the return shipping costs. For other returns, we are unable to cover return shipping costs. Please keep in mind that we are working hard to keep rates as low as possible. In some cases we will require that you pay the cost of return shipping for exchanges.
HOW LONG IS REFUND ON TIMING & PAYMENTS?
Getting your refund takes about 7-10 business days after the item has been delivered back to us. You’ll receive a credit to your original form of payment (credit card or PayPal). If you’re returning a gift, you’ll get a store credit.
DO YOU ACCEPT EXCHANGES?
We accept exchanges, and in some cases, we will need the customer to cover the cost of return shipping. In those cases, shipping to you will be included for both items. We’re doing all we can to keep the cost of our items affordable and in working with our partners, but sometimes we’re not able to cover the cost of the return. To make your exchange go smoothly, email us at email@example.com and let us know what you need to exchange.
HOW DO I MAKE AN EXCHANGE?
We accept exchanges for the same item in a size, color, or pattern that's in stock. If there is any price difference in the items, our customer service team will work with you on either a refund or an additional charge for the difference. Please email us at firstname.lastname@example.org and let us know what size/color/pattern that you would like an exchange for. A Just Jill team member will respond via email with a return address. Just Jill does not cover the return shipping costs for exchanges, except when the wrong item was shipped to you or your item arrives damaged.
WHEN WILL I RECEIVE A REFUND?
Most refunds are processed within 7-10 business days of receipt of the product at the warehouse, and sometimes sooner. Return check-in at the warehouse may take longer during our busy holiday season.
IS THERE A FEE TO RETURN MY PRODUCTS?
There is no restocking fee to return items to Just Jill. The cost for shipping on returns and some exchanges is the responsibility of the customer. Just Jill does cover return shipping if you received the wrong item or it was defective or damaged in transit.
If you have additional questions, please visit our FAQ page or email email@example.com!